Unmanned Remote Access and Remote Support Solution for MSP

1. New! Flexible monthly package that supports MSP business model.
2. There is no mandatory upgrade or chaotic pricing plan. Connect from any device anywhere.
3. Pay annually for the number of unmanned (terminal) computers. That's it!
4. Including unlimited technical personnel, concurrent sessions, and remote devices.
5. Compared to LogMeIn Central and other MSP remote support solutions, it can save up to 80% of costs.

SPLASHTOP Remote Support provides MSP with a powerful set of features

1. High performance

Splashtop Remote Support uses the same high-performance engine to power award-winning consumer products used by millions of people. Enjoy high-definition quality and fast connectivity.

1. Access from any device

Windows workstations, Windows servers, Mac and Linux computers can be accessed remotely from any Windows, Mac, iOS or Android device, or from any Chrome browser or Chromebook. Virtual machines and virtual desktop infrastructure (VDI) on software such as VMware, Citrix, Microsoft, Windows, AWS, Azure, etc. can also be accessed from the same application.

1. Easy to deploy

Create your own deployment software package and send the installation link to your client. Quickly deploy on a large scale through MSI or EXE. It's easy to migrate from other remote solutions! Migration from LogMeIn to Splashtop | Migration from TeamViewer to Splashtop.

1. Powerful security

All remote sessions are protected by security features, including TLS and 256 bit AES encryption, device authentication, and two factor authentication. Connection, file transfer, and management events are all logged. Learn more about compliance with SOC 2, GDPR, and HIPAA standards.

1. User management and computer grouping

Invite technical personnel (as well as up to 50 end users in Remote Support Premium) and set their roles and access permissions. Allow access to specific computers. Divide computers into several groups to make it easier to find and manage them.

1. Deploy and manage BITDEFENDER ANTIVIRUS

Purchase, deploy, and manage Bitdefender anti malware security tools on hosted Windows computers within Splashtop Remote Support. Check the protection status, last scan time, threat count, etc. The monthly usage fee is very low. Learn more.

These accompanying features can improve your productivity

1. Multiple to multiple displays

View multiple remote screens simultaneously from a multi monitor system, including many to one and many to many. Even multiple monitors for Mac!

1. file transfer

With our fast and secure connection, you can quickly transfer files. You can drag and drop files between computers, or transfer files without starting a remote session!

1. chat

Chatting with users on remote computers during or outside of a conversation.

1. Share my desktop

Broadcast Windows desktop in view only mode through a simple web link that can be viewed in almost all web browsers. No need to download applications or plugins.

1. Remote Reboot

Restart the remote computer from the Splashtop application or web console. Select normal or safe mode to restart.

1. Remote wake-up

Wake up the computer remotely. The target computer must support LAN wake-up and be connected via LAN cable. And another computer on the same network must be opened.

1. remote printing

Print files from a remote computer to a local printer. Documents that do not require file transmission or fax printing. Simply select the desired files from the remote computer and immediately print them on the local printer.

1. Session records

Record remote access sessions. Use the 'Screen Recording' button in the remote access window to start and stop recording. All recordings are saved to the local computer.

1. Participate in Support (SOS LITE)

Team owners and administrators share manned concurrent support sessions with Windows or Mac computers. Remote access can be achieved using a simple 9-bit session code. Order Splashtop SOS for more manned support features.

1. Two users enter one computer

Two members of the team can remotely access the computer simultaneously.

1. View only mode

During a remote access session, select 'View Only' in the session toolbar. This can only view the activity on the computer and cannot be remotely controlled.

Monitoring and management functions

1. Configurable alerts

Set alerts to monitor computer status, software installation, memory usage, etc. Receive alerts through the Splashtop web console and/or via email.

1. Update Management

Keeping Windows updated is crucial for security and performance. View, install, and schedule updates. Can be used for one to many operations.

1. Remote command

Send command line or terminal commands to the command prompt of a remote Windows or Mac computer in the background. Can be used for one to many operations.

1. System inventory

View and compare snapshots of Windows/Mac hardware and software inventory. View the change log. Download the system hardware and software inventory.

1. WINDOWS Event Alert

Monitor Windows event logs by setting alerts. When the conditions of the event log match the trigger set by the administrator, an alert will be generated.

1. view event log

You can quickly access Windows event logs by clicking on the gear icon next to your computer in the web console. No need to remotely access the computer to view and troubleshoot.

1. One to many actions

Simplify terminal management by immediately executing tasks simultaneously or scheduling tasks to multiple endpoints. This includes large-scale deployment, remote command, script execution, system restart, and Windows updates. Suitable for Windows and Mac.

1. Endpoint security status

View the endpoint security protection status of Windows computers running Bitdefender, Windows Defender, Kaspersky, etc. Ensure that your endpoint is protected.

1. Enable remote access for end-users

Create up to 50 end-user accounts and provide remote access to computers managed under your Premium account for these users. If you need to add more, please contact us.

1. Unmanned ANDROID access

Remote access to Android devices, including smartphones, tablets, rugged Android devices, POS devices, kiosks, and set-top boxes.

1. More to be released soon

The upcoming feature plan includes integration with other antivirus/anti malware software, system updates for Mac, and availability for viewing event logs and inventory reports.

1. Remote access to CHROMEBOOK

Start a remote desktop session with a Chromebook using Android Streamer. View them anytime, anywhere (end users need to be on a Chromebook to accept remote sessions).